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We are seeking a highly organized, detail-oriented Credit Officer to join our credit team. This role acts as the primary liaison between borrowers, mortgage brokers, legal counsel and internal stakeholders during critical stages of forbearance, late payments and at-risk mortgage loans. You will oversee accounts that are approaching, or in, default, ensuring each file progresses efficiently, accurately, and in alignment with company policies and legal requirements. This position requires a strong understanding of mortgage lending practices and credit risk. The ideal personal has experience in account management, special loans, or credit administration.

Core Responsibilities:

• Manage a portfolio of loans in default, forbearance, or past maturity with ownership, pride, and urgency, ensuring every file moves forward with care and precision.
• Assess borrower and guarantor financials with curiosity and diligence, identifying opportunities for realistic, win-win repayment solutions.
• Communicate with borrowers to build trust, demonstrate empathy and professionalism, and craft repayment or restructuring plans that reduce risk.
• Collaborate with brokers, lawyers, appraisers, and internal partners to deliver seamless, service-driven support throughout the default process.
• Review loan and legal documents with accountability and attention to detail, ensuring accuracy, compliance, and quality in every step.
• Maintain organized trackers, reports, and case notes that reflect pride in your work and enable transparent, team-based decision-making.
• Contribute to continuous improvement by sharing knowledge, learning from others, and seeking opportunities to enhance processes and service delivery.
• Support the foreclosure process and present recommendations to the Credit team with confidence, integrity, and a commitment to excellence.

Required:

• 4-6 years of experience in mortgage servicing and/or commercial account management
• Degree in business administration, finance or equivalent.
• Proven ability to communicate effectively with borrowers and external partners under sensitive or stressful conditions.
• High attention to detail and accuracy in managing complex financial and legal documentation.
• Proficiency in Microsoft Excel, Outlook, and loan tracking or servicing systems.

Preferred:

• Experience in special loans or credit risk assessments is considered an asset
• Experience in commercial or residential mortgage lending, foreclosure processes, or loan restructuring
• Background in banking, private lending, or real estate investment

Key Competencies:

• Analytical thinking and sound judgment
• Strong organizational and follow-up skills
• Excellent written and verbal communication
• Empathy and professionalism when dealing with borrowers in distress
• Ability to balance borrower relationships with credit risk mitigation

We are currently seeking a motivated Mortgage Analyst to join our fantastic renewals team. Working in collaboration with various internal departments, you will be a main point of contact for mortgage brokers. With your keen organizational skills and attention to detail, you will support the administrative aspects of the mortgage application and renewal process, ensuring all necessary information and documentation is received and processed in a timely manner. If you thrive in a dynamic, fast paced environment and love to learn and grow, this is the perfect opportunity for you!

Key Responsibilities:

• Manage all mortgage maturities and renewals, ensuring they are either renewed, paid out or refinanced;
• Assist fellow renewal analysts in broker communication and underwriting renewal administration;
• Prepare, organize, and categorize mortgage files in preparation for reviews by directors, banks, and auditors;
• Follow-up on late payments and outstanding mortgage documentation for both new deals and renewals;
• Foster relationships with mortgage brokers and brokerages;
• Ensure that all work is handled in full compliance within company and provincial guidelines and standards;
• Other tasks and responsibilities as required, as we are a small team, and everyone pitches in to help the overall office and team.

Requirements

• 1-3 years’ experience in mortgage financing, lending, banking or credit unions is considered an asset;
• Post-Secondary education with an emphasis on business administration, finance or equivalent;
• Must have (or be willing to obtain) BC Mortgage Broker Certification within first three months;
• Ability to thrive in a high-volume, fast-paced work environment. Our company values a strong work ethic and a commitment to delivering results while maintaining a positive and collaborative atmosphere;
• Excellent interpersonal skills, with the ability to connect and build relationships with various individuals inside and outside the organization;
• Exceptional written and verbal communication skills;
• Outstanding organizational skills and attention to accuracy and detail;
• Ability to multitask and prioritize time-sensitive matters.

We are seeking a talented Marketing & Events Specialist to join our incredible Marketing department. In this crucial role, you will focus on developing and executing integrated campaigns that leverage direct digital engagement and high-quality event management.

Reporting directly to the Marketing Manager, you will be collaborating closely with leaders to enhance PHL’s visibility and effectively engage with our audience through targeted communications and impactful experiences. If you are passionate about connecting with audiences digitally and delivering flawless, elevated events, this position is for you!

Key Responsibilities

Event Planning & Coordination

• Lead the end-to-end planning, logistics, and execution of exclusive broker events, investor social functions, and tradeshows.
• Manage all event logistics, including vendor negotiation, venue selection, catering, collateral production, and budget tracking.
• Oversee on-site event setup, coordination, and tear-down to ensure a flawless, elevated guest experience.
• Conduct thorough post-event analysis to evaluate success against KPIs, gather audience feedback, and provide detailed reports for future strategic planning.

Digital Campaign & Social Media Management

• Plan and execute end-to-end email campaigns and newsletters using platforms like Mailchimp (or equivalent), managing content design, deployment, and performance analysis.
• Oversee and actively manage PHL’s social media accounts, including daily posting, monitoring conversations, and responding promptly and professionally to direct messages and comments.
• Analyze campaign and social media performance metrics to optimize engagement and reach.

Analytics and Reporting

• Monitor and analyze marketing performance using tools like Google Analytics and social media insights to assess impact and ROI.
• Prepare regular reports on digital campaigns and event performance, providing insights for ongoing strategic improvements.

Collaboration

• Work closely with the Marketing Manager and cross-functional teams to align communication strategies and campaigns with overall business objectives.

Qualifications

Technical Skills

• Bachelor’s degree in Marketing, Communications, or a related field.
• At least 3 years experience in event coordination and management (both virtual and in-person events).
• Proven experience in planning and deploying email campaigns using a platform such as Mailchimp or equivalent.
• Strong written and verbal communication skills with the ability to craft compelling and clear marketing copy for both email and social media.
• Familiarity with analytics tools such as Google Analytics and social media platforms (e.g., Hootsuite).
• Basic knowledge of design software such as Photoshop, Illustrator, or Canva is an asset.

Soft Skills

• Outgoing and personable, enjoying interactions with people and actively building relationships.
• Curated Eye for Detail: A keen, innate sense for designing and executing events with a high-end, polished aesthetic, ensuring every touchpoint delivers an elevated brand experience.
• Self-driven and proactive, demonstrating initiative in achieving goals and overseeing projects from start to finish.
• Detail-oriented with exceptional organizational and multitasking abilities.
• Ability to work collaboratively within a team environment and manage projects effectively under deadlines.

Compensation

$70,000.00 – $80,000.00 per year